Dispatch and Delivery
If you place your order on a weekday morning before 12.00 noon we undertake to process it that day. After 12.00 noon or at weekends we will process the order the following day. Delivery arrangements will be made when payment has cleared and depend on the size of the product and your address:-
We can deliver to you in our own transport with no charge, when the order is over £20.00 and within the local SO45 postcode area. This FREE delivery service is on Tuesdays and Fridays. Alternatively we will dispatch that day through the Post Office 2nd class post, ParcelForce or a carrier with the following charges:-
Any order delivered within SO45 area less than £20.00 in value and all gas bottle deliveries will attract a £3.50 delivery charge.
All deliveries other than gas bottles top Fawley Refinery or to Beach Huts at Calshot will also be subject to a £5.00 charge.
SO45 customers are advised that the minimum number of coal/anthracite bags per delivery is 5
OUTSIDE THE SO45 postcode area AND WITHIN MAINLAND U.K. :-
Orders under £3.00 will be charged £2.99 delivery.
Orders more than £3.00 but less than £10.00 in value will be charged £4.99
Orders more than £10.00 upto £80 in value will be charged £5.99
Orders over £80 will be FREE of delivery charge.
THE HIGHLANDS, ISLANDS AND NORTHERN ISLAND:-
Any order that cannot be sent by inland post have special courier charges and so will be charged £15.00 delivery
We do not currently have arrangements in place for potential customers outside the U.K. Please click here if you would like a quote.
Items marked as Free Delivery only relate to that product. Additional items will incur a delivery charge as indicated above and the value of the Free Delivery item will not be included in the calculation of the delivery charge.
There are some bulky/heavy products that have special delivery charges or can only be delivered to a local address or are sold on a collect only basis. These exceptions and the charges are clearly indicated in the product description.
If a product is oversubscribed and not immediately available for dispatch we will contact you to discuss availability and possible delivery arrangements.
Items are normally delivered within 5 working weekdays. We cannot be held responsible for any delays. It is your responsibility to make appropriate arrangements to receive the delivery. If you need the goods within a specific time frame please click here to contact us or telephone our dispatch department before placing your order and we will discuss the possibility and cost of meeting your requirements.
Collection of Orders
If you prefer to collect your order from our shop please select this option at checkout and no delivery charges will be levied. We will contact you by telephone to arrange date and time of collection. You must show the card used to make the purchase and proof of identity on collection.